At W88, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use the W88 platform, how we use it, who we share it with, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden surprises.
Six core commitments that define how W88 handles your personal data every single day.
Every piece of data transmitted between your device and the W88 platform is protected by 256-bit SSL encryption. This is the same standard used by major banks. Your login credentials, payment details, and personal information are never sent in plain text.
W88 does not sell your personal data to third parties. Ever. We do not share your name, contact details, or gaming history with advertisers or data brokers. Your information stays within the W88 ecosystem and is used only for the purposes described in this policy.
W88 only collects the data we actually need to operate the platform, process your transactions, and comply with our legal obligations. We do not collect data speculatively or build profiles beyond what is necessary for your account and gaming activity.
You have the right to access, correct, and delete your personal data held by W88. You can also request a copy of your data at any time. These rights are available to all W88 players regardless of their account tier or location.
W88 uses cookies to keep you logged in, remember your preferences, and improve platform performance. We do not use third-party advertising cookies. You can manage your cookie settings through your browser at any time without losing access to the platform.
W88 keeps your personal data only for as long as necessary. Account data is retained for the duration of your account plus a legally required period after closure. Payment records are kept for seven years for compliance purposes. All other data is deleted on a rolling schedule.
This Privacy Policy explains how W88 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the W88 platform at w88-w88.org. W88 is committed to handling your personal data responsibly and in full compliance with applicable data protection laws.
By registering an account on W88, making a deposit, or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how W88 handles personal data, please do not register or continue using the platform.
This policy applies to all W88 products and services, including the main website, the W88 Android app, live chat support, email communications, and any promotional campaigns run by W88. It covers data collected both automatically and data you provide directly when using the platform.
Last Updated: This Privacy Policy was last reviewed and updated in January 2025. W88 will notify registered players of any significant changes via email or an in-platform notification before the changes take effect.
W88 collects personal data in two ways: data you provide directly when using the platform, and data collected automatically as you interact with the platform. Below is a full breakdown of what we collect and why.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | During registration and KYC verification |
| Contact Data | Email address, phone number | During registration |
| Document Data | National ID, passport scan, utility bill | During KYC verification |
| Financial Data | bKash/Nagad number, bank account details | When making deposits or withdrawals |
| Communications Data | Live chat transcripts, support emails | When you contact W88 support |
When you access the W88 platform, our systems automatically collect certain technical data. This includes your IP address, device type, operating system, browser type and version, pages visited, time spent on each page, and the referring URL that brought you to W88. This data is used for security monitoring, fraud prevention, and improving the platform experience.
W88 records all gaming activity associated with your account. This includes bets placed, games played, win and loss history, bonus usage, and session duration. This data is used to manage your account, process payouts, detect problem gambling patterns, and comply with our licensing obligations.
Note: W88 never collects sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.
W88 uses your personal data for the following purposes. We only use your data in ways that are consistent with the reason it was collected.
W88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any automated process flags your account for review, a member of the W88 compliance team will assess the situation before any action is taken.
W88 processes your personal data on one or more of the following legal grounds:
W88 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.
W88 works with trusted third-party service providers who help us operate the platform. These include payment processors (such as bKash and Nagad gateway partners), identity verification providers, cloud hosting services, and customer support software providers. These parties only receive the data they need to perform their specific function and are prohibited from using it for any other purpose.
W88 may be required to share your personal data with gaming regulators, financial intelligence units, law enforcement agencies, or courts if required by law or a valid legal order. W88 will notify you of any such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of the W88 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes place.
Our Promise: W88 will never share your personal data with advertisers, data brokers, or any third party for commercial purposes without your explicit consent. Your data is not a product we sell.
W88 uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how W88 uses cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain session security, enable core platform functions | No — required for the platform to work |
| Preference Cookies | Remember your language, display settings, and game preferences | Yes — via browser settings |
| Analytics Cookies | Understand how players use the platform so we can improve it | Yes — via browser settings |
| Security Cookies | Detect fraud, bot activity, and suspicious login attempts | No — required for account security |
W88 does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling preference or analytics cookies will not affect your ability to use the W88 platform.
W88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:
When your data is no longer required, W88 securely deletes or anonymises it so that it can no longer be linked back to you as an individual.
W88 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
Despite these measures, no online platform can guarantee 100% security. If you suspect that your W88 account has been compromised, contact our support team immediately via live chat so we can take action to protect your account.
Data Breach Protocol: In the unlikely event of a data breach that affects your personal data, W88 will notify you within 72 hours of becoming aware of the breach, in accordance with our legal obligations. We will also notify the relevant regulatory authority where required.
As a W88 player, you have the following rights over your personal data. You can exercise any of these rights by contacting the W88 support team at [email protected].
Request a copy of all personal data W88 holds about you. We will provide this within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data we hold about you. Updates are processed within 14 days.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Object to processing of your data for marketing purposes or where we rely on legitimate interests as our legal basis.
Ask us to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
W88 will respond to all privacy rights requests within 30 days. In complex cases, we may extend this by a further 60 days, but we will notify you if this is the case. There is no charge for exercising your privacy rights unless requests are manifestly unfounded or excessive.
W88 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on W88 or provided us with personal data, please contact us immediately at [email protected]. We will investigate and delete any data associated with an underage user as quickly as possible.
W88 uses age verification tools during the registration process to prevent minors from accessing the platform. Any account found to belong to a person under 18 will be immediately closed and all funds returned to the payment source used for deposits.
W88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect your rights or how we use your data, we will notify you directly via email or an in-platform notification at least 14 days before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how W88 protects your personal data. Your continued use of the W88 platform after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how W88 handles your personal data, please get in touch with our Data Protection team. We are available 24/7 and aim to respond to all privacy-related enquiries within 48 hours.
When submitting a privacy rights request by email, please include your registered W88 username and the email address associated with your account so we can locate your data quickly and respond accurately.
Your data is safe with W88. Register your free account today, deposit via bKash or Nagad, and enjoy a secure gaming experience backed by industry-leading privacy protections.